Part of iKanchan Group
Routine resident check-ins—automated. Staff focus on the residents who need attention.
loveUAD runs your approved check-in scripts on schedule, logs responses, and flags exceptions using your rules— so you reduce “all good” calls without losing visibility or control.
Scope: loveUAD supports operational follow-ups and routes exceptions to staff review. It does not provide medical advice, diagnosis, or treatment.
What It Does
Practical building blocks for care home operations—fast to pilot, simple to run.
Automated Check-In Calls
Run routine follow-ups using your scripts. Residents answer on their existing phone—no app required.
Manager-Defined Scripts
You set the questions, frequency, and “what counts as an exception.” No guesswork in the loop.
Exception Flagging
Missed responses or concerning answers are flagged for staff to review and decide next steps.
Audit-Friendly Logging
Clear records of attempts, responses, and exceptions—useful for oversight, handovers, and reporting.
The Problem: Routine Follow-Ups Drain Time
Staff spend precious hours confirming “all good” while the real issues compete for attention.
When every resident gets the same manual follow-up, the exceptions don’t get the speed they deserve.
Manual calling creates inconsistency, missed handovers, and “chasing” work—especially out-of-hours. You need a filter: automate the routine and route only exceptions to humans.
What loveUAD changes: routine follow-ups are automated; exceptions are flagged for staff action.
How It Works
Three steps. Your scripts and rules stay in charge.
Calls Run on Schedule
Routine check-ins go out when you decide. Optional repeat attempts if there’s no response.
Your Rules Define “Exception”
You set what triggers review: missed responses, key answers, or other operational criteria.
Staff Review and Act
Only flagged cases land with humans. Staff decide next steps and record outcomes.
Clear Scope
loveUAD supports operational follow-ups and routes exception flags for staff review. It does not diagnose, treat, or provide medical advice.
Benefits
Operational outcomes you can measure in a care home pilot.
Less Routine Calling
Reduce time spent on “all good” follow-ups and repetitive chasing.
Consistent Process
Same script, same schedule, same logging—across shifts and sites.
Faster Exception Handling
Surface potential issues quickly so staff can prioritise review and action.
Lean Data by Default
Collect only what you need for follow-ups and escalation—nothing extra.
Request a Pilot
30–60 days. Tight scope. Clear metrics. Built for care homes and care home groups.
Best fit: routine resident follow-ups, missed-response chasing, and out-of-hours operational check-ins.
Share your details and we’ll propose a pilot plan
Scope note: loveUAD supports operational follow-ups and routes exception flags to staff review. It does not provide medical advice, diagnosis, or treatment.
Pilot deliverables:
• Your scripts + exception rules configured
• Scheduled calls + repeat attempts (optional)
• Response logs + missed-response flags
• Exception list for staff review
• End report: routine calls automated, exceptions flagged, staff time saved